Claiming

Settling a medical emergency claim involves several steps. At Global Excel, we are dedicated to making the process as simple and expedient as possible.

The claim settlement process involves reviewing your claim by matching benefits in the policy and then verifying and settling all costs involved. If your emergency involved simple out-patient care, we need only your original bills and proof of travel dates. If, however, you needed non-standard testing and/or numerous follow-up visits, or if you required an in-patient hospital stay, we must track down a number of documents for review:

1. Medical records, which we request from the hospital following your discharge.
2. Medical history check, if applicable.

Send all documents to the following address:

Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec, Canada
J1M 0C9

Should you have any questions in regards to your claim, please do not hesitate to contact us.

E-mail: You must complete a Claim Inquiry Form or
Telephone: 1-800-336-9224 or +1 819-566-8698.

One of our service representatives will be happy to assist you.

All our claim forms are provided in PDF format. If you do not have Adobe Reader, you can download it from the Adobe website to be able to view and print the claim forms. Please complete the claim form and mail it to us at the address shown above.

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