Claiming

Settling a medical emergency claim involves several steps. At Global Excel, we are dedicated to making the process as simple and expedient as possible.

The claim settlement process involves reviewing your claim by matching benefits in the policy and then verifying and settling all costs involved. If your emergency involved simple out-patient care, we need only your completed claim form and bills. If, however you required non-standard testing and/or numerous follow-up visits, or if you required an in-patient hospital stay, we must obtain a number of documents for review:

1. Medical records, which we request from the hospital following your discharge.
2. Medical history check which we request from your treating physician.
3. Original itemized bills.
4. Your signed claim form with all sections completed.

Your travel insurance provides coverage beyond that of government healthcare plans, but without your completed claim form, we can’t seek reimbursement from your government plan for its share unless you provide the following:

1. Read the claim form carefully, and complete it accurately and fully.
2. Include all numbers and letters on your government health card (if applicable) in the box titled Provincial Health #.
3. Sign both sides of the claim form.
4. Enclose original copies of all self-paid bills and receipts, as well as any unpaid bills you have received.
5. Please provide proof of departure and return date (e.g. gas receipts, airline tickets, letter from employer and/or credit card statements).
6. Return all above documents to one of the following addresses as soon as possible:

Canada:
Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec, Canada
JIM 0C9

United States of America:
Global Excel Management Inc.
P.O. Box 10
Beebe Plain, VT 05823

Should you have any questions in regards to your claim, please do not hesitate to contact us.

E-mail: You must complete a Claim Inquiry Form or
Telephone: 1-800-336-9224 or +1 819-566-8698.

One of our service representatives will be happy to assist you.

All our claim forms are provided in PDF format. If you do not have Adobe Reader, you can download it from the Adobe website to be able to view and print the claim forms. Please complete the claim form and mail it to us at the address shown above.

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• Traveling Canadians - Quebec - Claim Form
• Traveling Canadians - Ontario - Claim Form
• Traveling Canadians - Ontario (Minor 15 & under) - Claim Form
• Traveling Canadians - Saskatchewan - Claim Form
• Traveling Canadians - Alberta - Claim Form
• Traveling Canadians - Manitoba - Claim Form
• Traveling Canadians - British Columbia - Claim Form
• Traveling Canadians - All other provinces - Claim Form
• Trip Cancellation and Interruption