Claiming

Settling a medical emergency claim involves several steps. At Global Excel, we are dedicated to making the process as simple and expedient as possible.

Essentially, the claim settlement process involves reviewing your claim by matching benefits in the policy and then verifying and settling all costs involved. If your emergency involved simple out-patient care, we need only your completed claim form and bills. If, however, you needed non-standard testing and/or numerous follow-up visits, or if you required an in-patient hospital stay, we must track down a number of documents for review:

1. A medical authorization signed by you so we may have access to all information regarding your health.
2. Medical history check which we request from your treating physician.
3. All original, itemized bills.
4. Your signed claim form with all sections completed.

When submitting your claim please:

1. Read the claim form carefully, and complete it accurately and fully.
2. Sign the claim form.
3. Enclose original copies of all self-paid bills and receipts, keep photocopies of all your documents for your own records.
4. Submit your claim within 90 days of consultation.
5. Return it to the following address as soon as possible:

Global Excel Management Inc.
73 Queen St
Sherbrooke, Quebec, Canada
J1M 0C9

Should you have any questions in regards to your claim, please do not hesitate to contact us:

E-mail: You must complete a Claim Inquiry Form or
Telephone: 1-800-336-9224 or 819-566-8698.

One of our service representatives will be happy to assist you.

To make a claim, you can download a pdf claim form, complete it and mail it to us.

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-> International Students Insurance - Claim Form


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