About Us

Global Excel: Your peace of mind

Who we are…

Global Excel provides assistance and claims management services to the insureds of various health and travel insurance companies.  In fact, we have over 320 corporate clients located in more than 40 countries around the world.

Why we do it…

Day after day, our employees make every effort to offer you excellent service through simplicity, professionalism and compassion.

As shared by one of our employees, Customer Service Excellence is “To not only provide the information and tools to our clients at the highest level of delivery but provide understanding and compassion […]“

What we do…

We understand that facing unexpected situations in an unfamiliar environment can be stressful and draining. In order to help, we offer 24/7 assistance services with experts at the ready to support you in case of an emergency. We strive to exceed expectations in everything we do.


Our expertise includes:

  • Answering questions about your insurance policy
  • Guiding you through a non-medical claim such as Trip Cancellation/Interruption, Baggage etc.
  • Referring you to a hospital or a doctor
  • Arranging direct billing
  • Communicating with the treating medical staff
  • Coordinating medical transport or return home
  • Settling the claim following your emergency

Facts and Figures

Global Excel also means:

  • 350 employees located in Canada
  • Service offered in French. English, Spanish and more
  • Over 280,000 calls  answered last year
  • More than 30 years of experience in the Travel Insurance Industry

Our mission

To transform the high costs and complexity of the North American health care into value and simplicity for our clients by providing transparent, innovative and flexible customer-focused solutions.

Our values

  • Customer service excellence
  • Commitment to our people
  • Integrity
  • Innovation
  • Results Driven

Global Excel financially support its community

Global Excel is committed to supporting causes that matter to its employees and community. Through corporate donations, sponsorships and volunteering, Global Excel aims to make a difference locally and internationally.

Our history

Until 2011, Global Excel operated as a fully owned subsidiary of etfs (Expert Travel Financial Security Inc.). etfs was one of Canada’s leading providers of specialized health and travel insurance products and services. The company was founded in Sherbrooke, Quebec in 1984 and, at the outset, served the group and student insurance markets. Sweeping changes to the Canadian health care system in 1992 radically changed government insurance coverage for out-of-country travelers. These changes created an opportunity for etfs to enter the individual travel insurance industry.

In 2011, etfs was sold to Royal & Sun Alliance (RSA) Canada. RSA continues to offer numerous group and individual products geared toward the travel and specialized health insurance industry. Global Excel is now a completely independent entity, although the company maintains a key client relationship with RSA.

In 1996, the company established a subsidiary: Global Excel Management Inc. Initially, Global Excel provided assistance, cost containment, case management and claims adjudication services for etfs policyholders. Over the years, the number of clients served by Global Excel has multiplied and the services offered have been expanded.

Policyholders and Claimants
Other members of the Global Excel family